At Stylepeak, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website operated by ZIZAO Ventures Private Limited. By accessing or using our services, you agree to the practices described below.

1. Information We Collect

A. During Registration

When you create an account on Stylepeak, we may collect:

• Full name
• Shipping and billing address
• Phone number
• Email ID
• Gender
• Date of birth
• Style or shopping preferences (if voluntarily provided)

B. User Activity

We collect information related to:

• Products viewed, wish-listed, or purchased
• Delivery preferences and special instructions
• Returns, refunds, cancellations, disputes
• Customer support communications

C. Browsing Data (Automatically Collected)

• IP address
• Browser type and version
• Device type and operating system
• Pages visited
• Session duration and navigation paths

D. User Interaction Data

• Click activity and page interactions
• Add-to-cart and checkout behavior
• Conversion events and purchase activity
• Device analytics to improve performance and user experience

2. How We Use Your Information

Your personal information is used for:

• Account creation and verification
• Processing orders, deliveries, and returns
• Secure payment processing
• Transaction record maintenance
• Improving website functionality and shopping experience
• Sending order confirmations and service updates
• Fraud detection and platform security
• Compliance with legal, tax, and regulatory obligations
• Shipment tracking and customer notifications

3. Consent for Marketing Communications

We send promotional emails, SMS, or notifications only with your consent.

Consent is obtained when:

• You create an account and opt in to receive offers
• You subscribe to newsletters or promotional messages
• You provide consent during checkout or profile settings

You may withdraw consent at any time by:

• Clicking the “unsubscribe” link in emails
• Updating communication preferences in your account
• Contacting our support team

Please note that service-related messages (order updates, security alerts, etc.) may still be sent even if you opt out of marketing communications.

4. Information Sharing

Your information may be shared with:

• Payment gateway providers
• Courier and logistics partners
• Technology and hosting service providers
• Customer support partners
• Legal or government authorities when required by law
• Analytics and marketing partners (only with your consent)
• Parties involved in mergers, acquisitions, or restructuring

We do not sell your personal data to third parties.

5. Cookies & Tracking Technologies

Stylepeak uses cookies and similar technologies to:

• Store user preferences
• Analyze website traffic and shopping behavior
• Improve website speed and navigation
• Personalize content and recommendations

You may manage or disable cookies through your browser settings. However, certain features may not function properly if cookies are disabled.

6. Data Security

We implement industry-standard security measures including encryption, secure servers, and controlled data access to protect your information.

While we take strong precautions, no online system can be guaranteed to be 100% secure.

7. Service Notifications

You may receive essential service-related communications, including:

• Order confirmations
• Delivery and shipment updates
• Account-related alerts
• Security notifications

These communications are mandatory for service delivery and may be sent even if you opt out of promotional messages.

8. Children’s Privacy

Stylepeak does not knowingly collect personal data from individuals under the age of 18.

If you believe a minor has provided personal information, please contact us immediately so appropriate action can be taken.

9. Data Retention

We retain personal data:

• For up to 12 months after account closure, or
• As required under applicable laws and regulations

Order records, transaction details, and support communications may be stored longer for legal, compliance, or audit purposes.

After the retention period, data is securely deleted or anonymized.

10. User Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your account and personal data (subject to legal requirements)
• Withdraw consent for marketing communications
• Raise concerns regarding misuse or data breaches

To exercise these rights, please contact our Grievance Officer or support team.

11. Third-Party Links Disclaimer

Our website may contain links to third-party websites, apps, or services.

Stylepeak is not responsible for:

• Privacy practices of third-party platforms
• Content, policies, or security of external websites

We recommend reviewing the privacy policies of any external sites you visit.

12. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices.

All updates will be posted on our website. Continued use of the website after updates constitutes acceptance of the revised policy.

Contact Information & Grievance Officer

For privacy-related concerns, data requests, or grievances, please contact:

Grievance Officer – Stylepeak
📞 Phone: 9535093037
📧 Email: support@stylepeak.in

We aim to acknowledge complaints within 48 hours and resolve them within 15 working days.

Company Details

Company Name: ZIZAO Ventures Private Limited
Brand Name: Stylepeak

Registered & Operational Address:
Regus Centre, Prestige Shantiniketan, Cresecent-4, 2nd Floor,
Hoodi, Krishnarajapuram Hobli,
Bengaluru – 560066, Karnataka, India